Privacy Policy

Last Updated: 5/12/2026
At Cigar City Title ("we," "our," or "us"), we respect your privacy and are committed to protecting your sensitive information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and financial information when you visit our website (cigarcitytitle.com), use our secure closing portals (such as Qualia Connect), or engage our title and escrow services.

By using our website or services, you consent to the data practices described in this policy.

1. Information We Collect

To process your real estate transaction, we must collect Non-Public Personal Information (NPI) and other sensitive data. The types of information we may collect include:

  • Identifying Information: Name, address, email address, phone number, date of birth, and Social Security Number.

  • Transaction Information: Property address, purchase price, loan amount, and details about your real estate contract.

  • Financial Information: Bank account numbers, wire instructions, mortgage details, and credit history (if applicable to the transaction).

  • Technical Information: IP address, browser type, and usage data collected automatically when you visit our website.

2. How We Collect Information

We collect information through the following channels:

  • Directly from You: When you fill out forms, submit a contract, use our contact page, or communicate with us via phone, email, or our secure portal.

  • From Third Parties: From real estate agents, lenders, mortgage brokers, surveyors, appraisers, and public records as necessary to close your transaction.

  • Automated Technologies: Through cookies and similar tracking technologies on our website to improve user experience and analyze site traffic.

3. How We Use Your Information

We strictly use your information to facilitate your real estate transaction and operate our business safely. Uses include:

  • Conducting title searches and clearing title defects.

  • Issuing title insurance commitments and policies.

  • Preparing Closing Disclosures (CD), HUD-1 statements, and settlement documents.

  • Facilitating the secure transfer and disbursement of escrow funds.

  • Communicating with you and authorized parties (Realtors, lenders) regarding the status of your file.

  • Preventing, detecting, and mitigating wire fraud and other illegal activities.

  • Complying with legal, regulatory, and underwriter requirements.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information with third parties as necessary to complete your transaction, including:

  • Service Providers: Third-party platforms we use to securely process transactions, such as Qualia, our digital closing platform.

  • Transaction Partners: Your real estate agent, lender, mortgage broker, and the title insurance underwriter.

  • Government & Legal Authorities: To comply with subpoenas, court orders, IRS reporting requirements, or other legal obligations.

5. Data Security & Wire Fraud Prevention

Protecting your NPI is our highest priority. We maintain physical, electronic, and procedural safeguards that comply with federal regulations and ALTA Best Practices.

  • We utilize encrypted, bank-level secure portals (Qualia Connect) for the transmission of sensitive documents and wire instructions.

  • We restrict access to your personal information to authorized employees who need it to perform their job duties.

  • Wire Fraud Warning: We will never email you changes to our wire instructions. Always call our office at a verified phone number to confirm wire instructions before sending funds.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance navigation, analyze site usage, and assist in our marketing efforts. You can choose to disable cookies through your web browser settings; however, doing so may affect the functionality of certain parts of our website.

7. Third-Party Links

Our website may contain links to external sites (such as local county tax collectors or educational resources). We are not responsible for the privacy practices or content of these third-party websites.

8. Your Choices and Rights

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information. To make a request, please contact us using the information provided below. Please note that state and federal record-keeping laws for real estate transactions may require us to retain certain information even after your file is closed.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Cigar City Title
12950 Race Track Road #204
(813) 324-5484
info@cigarcitytitle.com]